FAQ

The list below is intended to provide quick answers to the most commonly asked questions. For more complete information, please consult your Resident Handbook. You can find a copy of the Resident Handbook under the Documents/Forms tab.

If you have any additional questions, please contact Building Management by clicking on the “contact us” link.

Frequently Asked Questions

  1. Is smoking or drinking allowed in the common areas?
  2. Are pets allowed?
  3. When is rent due?
  4. Can I sublet my apartment?
  5. What is the policy relating to multiple lessees?
  6. What is the policy relating to drug and criminal activity on the property?
  7. What can I do in the common areas?
  8. Are food and beverages allowed in the common areas?
  9. Can I leave my personal property outside?
  10. What are the noise restrictions?
  11. What is the window policy?
  12. Can I add a shade or awning to the outside of my window?
  13. Are signs permitted?
  14. Can I use a charcoal, gas or wood burning grill?
  15. What can I put on my terrace?
  16. What can I put in my storage unit?
  17. Can I adjust the heating, lighting or air conditioning in the common areas?
  18. What should I set the temperature at in my condominium when I’m away?
  19. Should I "air out" my condo?
  20. How do visitors enter the buildings?
  21. How do I dispose of my trash?
  22. What is not permitted in the trash chute?
  23. Can Building Management enter my condo?
  24. Where do I park?
  25. Where do my visitors park?
  26. How much are visitor parking validations?
  27. What about overnight visitor parking?
  28. Where do I pick up my mail?
  29. How are newspapers delivered?
  30. What are the elevator restrictions?
  31. Do we have shopping carts for unloading our cars?
  32. What are the policies for the recreational facilities?
  33. How can I reserve the Social Room and what are the policies?
  34. Do I need to reserve the Garden Courtyards and what are the policies?
  35. Do I need to reserve the Fitness Room and what are the policies?
  36. Do I need to reserve the Resource Room and what are the policies?
  1. Is smoking or drinking allowed in the common areas?

    City Creek Landing is a smoke-free community. Smoking is not permitted in any apartment, balcony area, common area or social room, nor on any of the grounds of the community.

    Consumption of alcoholic beverages is not permitted in any of the common areas, parking facilities, storage areas, recreational facilities, or grounds of the community. Suspicious smells or odors can be reported to the Building Management office.

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  2. Are pets allowed?

    No pets will be allowed on the premises at any time except for assistive living animals for the disabled, or a small bird or goldfish.

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  3. When is rent due?

    Rent is due on the 1st day of each month. If rent is not paid within five (5) days after due date, resident agrees to pay a late charge equal to ten percent (10%) of the amount owed. Rents and fees are to be paid by mail to City Creek Landing Apartments, P.O. Box 112130, Salt Lake City, UT 84147-2130 or in person at 51 S. Main Street #301, Salt Lake City, UT. Building manager or employees are not authorized to accept or deliver these fees to the corporate accounting office. Cash payments are not accepted.

    A rent drop box is provided in the leasing office. All payments must be enclosed in a sealed envelope with resident’s name and apartment number written on the exterior. Rent payments received after 3:00 p.m. will be credited on the following business day. Cash payments will not be accepted in the rent drop box or at the Management Office.

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  4. Can I sublet my apartment?

    Residents shall not assign their apartment or sublet any portion of the premises without prior written consent of the Landlord. The lessee must provide a written letter stating his/her address and telephone number to be contacted while the apartment is being subleased, dates of the sublease agreement, and names of the prospective sublessee(s). The prospective sublessee shall complete a rental application and be approved according to the income and application approval standards.

    Residents should be aware that lessee shall be held financially responsible for the apartment should the subtenant default on rent or have cause for eviction.

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  5. What is the policy relating to multiple lessees?

    Unrelated residents sharing an apartment shall each qualify for that apartment based on the following:

    1. Multiple unrelated residents shall not exceed two for any apartment leased.
    2. Each resident shall have qualifying income equal to three and 1/3 (3.3) times the monthly rental amount. All income or information on funds to pay rent must be verifiable.
    3. Rent shall be paid by a single check. Resident shall notify management of who shall be the party responsible to send the check. Failure to pay by a single check shall constitute a default in the lease agreement for that apartment.
    4. Any desired change of lessees on the lease must be pre approved by management and a lease amendment executed before the change in lessees must occur.
    5. Exception for Multiple Lessees: Businesses, corporate suites, or organizations leasing an apartment shall be allowed to have occupant(s) reside in the apartment and accept financial responsibility for said occupant(s) including multiple unrelated occupants.
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  6. What is the policy relating to drug and criminal activity on the property?

    Any residents, occupants, guests, family members, or other persons related to or affiliated in any way with the resident shall not engage in any unlawful activity on or around the property. The resident must promptly disclose all such unlawful activity in writing to Building Management so the proper authorities may be notified.

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  7. What can I do in the common areas?

    The halls, sidewalks, stairways, elevators, parking ramps and other similar areas of the building shall not be obstructed or used for any purpose other than entrance to and exit from the apartments.

    Loitering or causing disturbances are not permitted on the stairways or in the halls, lobbies, elevators or parking areas of the buildings. Residents are responsible for seeing that their visitors obey house rules while on the premises. The use of skateboards, scooters or rollerblades in any part of the community is prohibited.

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  8. Are food and beverages allowed in the common areas?

    Food and beverages of any kind are not to be consumed in any of the hallways, elevators or lobbies of the buildings.

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  9. Can I leave my personal property outside?

    Common areas are not to be used for storing furniture, luggage or other personal property. Personal property left in common areas will be tagged and it will be removed after 5 days. If the owner of the personal property can be identified, the person will be contacted to remove the item(s) within 5 days or Building Management may remove the personal property.

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  10. What are the noise restrictions?

    Residents should not make or permit any disturbing noise in the building. Residents should not do or permit anything to be done that would interfere with the rights, comfort or conveniences of other residents. The period from 10:00 p.m. to 8:00 a.m. is considered quiet courtesy hours. During this period, any activity that generates noise that unreasonably disturbs another resident is prohibited.

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  11. What is the window policy?

    Nothing should be thrown or emptied out of the windows of any apartment. Nothing should be hung from the outside of the windows of any apartment.

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  12. Can I add a shade or awning to the outside of my window?

    Shades, awnings or window guards are prohibited on the exterior of the buildings.

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  13. Are signs permitted?

    No sign or message of any kind should be displayed on or from any residence, common area or limited common area (including any balcony), nor shall any sign or message of any kind be inscribed, painted, engraved or affixed to the exterior of any apartment, common area or limited common area (including any balcony) except as permitted by Building Management.

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  14. Can I use a charcoal, gas or wood burning grill?

    Cooking or any use of charcoal, gas or wood-burning grills is not permitted on the premises of this property at any time except in the designated Garden Courtyard area. See Building Management for assistance and regulations for use of the Garden Courtyard grill.

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  15. What can I put on my terrace?

    Terraces should be kept clean and in a neat condition at all times. Building Management reserves the right to require the removal of any items it deems unsightly or offensive or that detract from the exterior appearance of the community. The following are examples of items not permitted on any balcony: barbeques or other fuel-burning cooking devices; antennae, satellite dishes, radio poles and similar devices or equipment; flags and banners; holiday lights, decorations, and other similar décor; hot tubs and spas; umbrellas; sheds, playhouses and similar structures.

    Only high-quality patio furniture that is constructed primarily of metal, glass or wood may be stored on terraces. All furniture placed on terraces should have rubber or plastic furniture tips on the legs to protect the surface of the terraces.

    Outdoor carpeting, coverings or similar material may not be installed on or over terraces.

    Nothing should be hung from or attached to any railings, walls or other portions of any terrace.

    No rugs should be beaten on terraces, patios or outdoor living areas, nor should dust, rubbish or litter be swept from a apartment or any portion thereof off the terraces. Terraces are not to be used for storage of any kind of materials, goods, bikes or other personal items.


  16. Just about anything except motor vehicles or other gas-operated machinery. No gasoline, explosive or other hazardous materials may be kept in any storage unit or otherwise stored on the premises. All personal property must be stored inside an assigned storage unit. Any items left outside the storage unit may be removed by Building Management.


  17. No.  Please do not interfere in any manner with any parts of the heating, lighting or air conditioning apparatuses in the common areas.

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  18. What should I set the temperature at in my condominium when I’m away?

    During cold times whenever residents are away, it is required that the thermostat be set in the heating mode with the temperature at a minimum of 65 degrees. If the thermostat is set in the air-conditioning mode, the apartment will not be heated, and experience has shown that water lines are likely to freeze.

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  19. Should I "air out" my condo?

    Hygienists recommend that homes be "aired out" on a regular basis to avoid the buildup of pollutants. This can be done by opening the hall door when it is extremely cold outside or by cracking open the sliding door or windows for a few minutes with the furnace or air conditioning fan turned on. This should be done whenever the apartment seems stuffy. It is particularly important that this be done during the air conditioning season so that there is not an excessive build-up of humidity.

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  20. How do visitors enter the buildings?

    Visitors should contact residents through the entry access system at the ground-level lobby doors on Main Street, or through the entry access system at the P2 parking level. Pressing 9 on the resident’s telephone will grant access and open the doors for the main lobby entrance or the parking lobby entrance into the building.

    Residents are responsible for persons they permit to enter the building. Residents should contact Building Management if someone who they do not know enters the building while they are entering.


  21. Residents are responsible for the disposal of all trash and rubbish from their apartment to the collection points in each building. Collection points are located on each floor as well as the central collection point on P1.

    All trash must be put in plastic bags of suitable size and tied at the top before being thrown away. Any wet garbage must be placed in double plastic bags before disposal. The garbage bags, when full, must be at least 10% smaller than the diameter of the trash chute.

    No furniture, mattresses or vehicle parts are to be left in the trash or recycle areas unless they are fully enclosed within the applicable dumpster or container. Residents are responsible for the disposal of remodeling debris, rugs, furniture, appliances, Christmas trees and other large items. Such items or materials should not be placed in the dumpsters or other trash receptacles.


  22. No glass or other breakable material of any kind is permitted to be dropped down any trash chute, even if it is in a garbage bag. No flammable materials or liquids of any kind are permitted to be dropped down any trash chute. Any blockage in the trash chute is the responsibility of the resident, including blockages caused by persons associated with the resident.

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  23. Building Management and its duly authorized agents have the right to enter any and all of the apartments, limited common areas and storage units in cases of emergency originating in or threatening such apartments or any other part of the premises, whether or not the residents of the apartment are present at the time.

    Keys to each apartment will be maintained and secured in a locked box in the building manager’s office. These keys will be used only when a resident is locked out, to allow authorized visitors access into a resident’s apartment, or if a threat of fire, water damage, or any other condition may adversely affect the common elements or other apartments. For non emergencies, authorized workers may enter an apartment only with permission of the resident or with 24-hours written notice.

    No key may be removed from the locked box in the building manager’s office and used for entry, except for purposes noted above, without the consent of the resident. No entry shall be provided to any individual without positive identification being given to Building Management at the time of entry. The person must be listed as a resident, occupant or approved person to enter the apartment.

    No resident may install locks in addition to the standard door locks.

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  24. Where do I park?

    Residents will use the West Temple ramp or the 100 South ramp to enter the parking structure. Residents of the North Building will then proceed to the residential parking area on P3 of the Main Street Parking Garage. Residents of the South Building will proceed to the residential parking area of P4 of the City Creek West Parking Structure. Parking spaces in these areas are not assigned and are on a first-come-first-served basis.

    Residents are issued one AVI card for each parking space by Building Management. Use of a parking space is at the sole risk of the resident. Building Management has no liability to the resident or any other person for any claims, damages or costs (including attorney’s fees) arising from damage, loss, theft of any vehicle or other property (including property of the resident), or injury to or death of any person (including the resident and the resident’s family, agents, employees, visitors, or licensees) arising indirectly out of or in any way in connection with the use of the parking space or any part of the parking garage by the resident or the resident’s family, agents, employees, visitors or licensees unless caused by the gross negligence or willful misconduct of Building Management or its agents.

    Caution should be used when entering and exiting the parking garage; there is a delay when the garage door opens and closes.

    Only passenger cars, small trucks and motorcycles are to be parked in the parking spaces. No trailers, mobile homes, trucks over three quarters of a ton, boats, recreational vehicles, buses or commercial vehicles may be left in the parking space unless authorized in writing by Building Management. No motor vehicle, trailer or other vehicle belonging to a resident or guest shall be parked in a way that impedes or prevents ready access to any other resident’s parking space. Vehicles must be parked within the designated parking spaces. Vehicles parked outside the lines or occupying more than one space or blocking traffic will be subject to towing at the resident’s expense.

    Residents and guests are to obey the parking regulations posted. No resident shall use or permit any family, guests or other persons to use parking spaces of other residents unless permission from such resident is procured in advance. Residents are not to use visitor, office or retail parking. If residents park in visitor, office or retail parking areas, they will be charged at the posted rates. Residents are never to loan parking access or AVI cards to other people.

    All vehicles parked in reserved parking spaces must be highway drivable and currently and properly licensed. Current license plate numbers and vehicle descriptions must be registered with the Building Management office.

    All vehicle doors and windows must be locked while unattended.

    Failure to obey all laws, rules and management directives can result in warnings, fines, barreling and towing of the vehicle at the resident’s expense. All fines will be charged to the resident’s account. The resident shall not perform repairs to vehicles on the property or allow them to be performed by others on the property.


  25. Visitors enter the parking structure through the ramp located on South Temple; proceed to level P2, and park in designated visitor parking areas. Vehicle access to the parking structure is not available after the posted closing hours of City Creek Parking. Visitors may find alternative after-hours parking in the Plaza Hotel Parking Terrace located at 122 West South Temple or on the street.

    Visitors can contact residents through the entry access system at the P2 parking level. Pressing 9 on the resident’s telephone will grant access and open the parking lobby entrance into the building.

    Visitors may also use the visitor elevator (Deseret Book Store) to exit the parking area and go to the front of the appropriate building for entry into City Creek Landing. Visitors then use the entry access system at the main lobby doors to contact the resident and gain entry into the building.

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  26. How much are visitor parking validations?

    Residents can obtain parking validations for their visitors from Building Management. Residential visitor validations are different from those distributed to retail and office tenants and are not interchangeable.

    Currently, one validation allows five hours of parking at a cost of $2.00 (Building Management reserves the right to change the pricing of validations at any time it deems necessary in the future.) Parking validations are for the use of residential visitors only. Abuse of these validations may result in termination of the resident’s parking rights. 

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  27. What about overnight visitor parking?

    Residents can obtain “loaner” parking cards from Building Management for overnight or weekend guests. Building Management has a limited number of parking cards, which are available on a first-come first-served basis. These cards can be distributed to the guests for use while they are staying with the resident for an extended period of time. The fee for one night of use is $5.00 per parking card. It is important that residents return these parking cards to Building Management upon the departure of their guests. Building Management may charge a reasonable fee for any lost or unreturned parking cards.

    Overnight or weekend guests should park in the designated residential parking stalls located on level P4 of the parking structure under City Creek Landing. If visitors park in any other area on P2, they will be charged at the normal rate for the City Creek Parking. Overnight parking is also available at Plaza Hotel Parking Terrace at a cost of $5.00 per night.

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  28. Where do I pick up my mail?

    Mailboxes are located in the first floor lobbies of each of the City Creek Landing buildings. Regular U.S. Postal Service is delivered to these mailboxes. Packages too large to fit in a resident’s mailbox may be placed by the mail carrier in a parcel box in the lobby, and a key will be left in the mailbox with a note from the mail carrier notifying the resident of the delivery and the location of the parcel. Packages that are too large to fit in the parcel boxes will not be left in the mailbox area.

    Private carriers, such as Federal Express and UPS will deliver packages by using the visitor access system to call the residence. If the resident is not home for the delivery, arrangements will need to be coordinated directly with the carrier.

    Residents may sign a Package Release Form which allows Building Management to accept packages on residents’ behalf. Residents will then need to pick up their packages at the Building Management Office. Building Management and its employees cannot accept packages on residents’ behalf if they have not signed his release.

    Packages may not be left in the lobby for the mail carrier to pick up.

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  29. How are newspapers delivered?

    Building Management works with local newspaper carriers to facilitate delivery to residents’ doors. Newspapers can be ordered online at www.mediaoneutah.com or by calling MediaOne at 801-204-6100.

    Newspaper and postal services should be stopped if the resident will be away for an extended time.

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  30. What are the elevator restrictions?

    Use of elevators to move household items in or out should be coordinated with the building manager.

    Elevators doors should not be propped open with any object. Elevator occupants are not to jump, force the doors, press more floor buttons than needed, or use the telephone unless there is an emergency.

    During a fire alarm, the elevators are not to be used. Stairs should be used to exit the building.

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  31. Do we have shopping carts for unloading our cars?

    Shopping carts have been provided and are located in the residential parking area. These carts are for the convenience of the residents in transferring groceries and other items from automobile to the apartments or storage units. No shopping carts, dollies, or other items provided for the resident’s convenience shall be left in the elevators or halls.

    After use, each shopping cart should be promptly returned to the designated location on the parking level from which it originated. 


  32. What are the policies for the recreational facilities?

    See Rules & Regulations section below

    Access

    If a resident has made a reservation, and the door to the facility is locked, they should contact Building Management at 801-321-7560 during normal business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m.). Or they may call the after-hours call service at 801-488-2284 after 5:00 p.m. and on Saturday and Sunday.

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  33. How can I reserve the Social Room and what are the policies?

    The Social Room will be available for reservations between 8:00 a.m. and 11:00 p.m. each day. The resident must be present and in charge and is responsible while the Social Room is occupied.

    Reservations may be made on-line (click on the Calendar link) or by calling the Building Management office at 801-321-7560. Reservations may be made NO MORE THAN 180 DAYS in advance. The time of starting and ending, the name of the resident responsible, type of event, and the expected number of guests (not to exceed 104 at any one time; not to exceed 52 occupants at any one time per room when the room divider is in use) must be listed. A reservation fee of $200.00 plus the cost of a security guard for the time of the event will apply for any function of more than 52 people. Should heavy demand for the Social Room become a problem, Building Management reserves the right to limit the number of reservations per resident in any given month.

    The City Creek Commons Social Room may be scheduled for a maximum of four (4) hours per event, plus reasonable preparation and clean-up time. After the event, the resident is to clean the Social Room and place it back in its original order prior to the posted closing time of the Social Room. Fold-up tables and chairs are available for the residents use and can be checked out by contacting Building Management. Building Management will assist in setting up/taking down tables and chairs with 48 hours notice if an event occurs. The resident will be charged a minimum fee of $25.00 for any damage incurred in the Social Room, or for additional cleaning that must be performed by Building Management.

    Access

    If a resident has made a reservation, and the door to the facility is locked, they should contact Building Management at 801-321-7560 during normal business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m.). Or they may call the after-hours call service at 801-488-2284 after 5:00 p.m. and on Saturday and Sunday.

    See Rules & Regulations section below

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  34. Do I need to reserve the Garden Courtyards and what are the policies?

    The Garden Courtyards are open for general use between the hours of 8:00 a.m. and 10:00 p.m. daily (weather permitting). Reservations are not needed for use of these areas, however if a resident wishes to reserve the area for a private function, they may do so through Building Management (801-321-7560).

    Appropriate swimwear must be worn while sunbathing on the Garden Courtyards.

    BBQ grills are available for resident use on each of the Garden Courtyards. Residents are responsible to clean the grill(s) and return them to their original state after their use. Due to the proximity of the grills to other apartments in the community, should Building Management receive complaints about smoke or cooking smells, those using the grill(s) may have to discontinue its use upon request of Building Management. If residents experience problems with the operation of the grill(s), please contact Building Management.

    Residents should exercise extreme caution while using the grill(s). Fire extinguishers are located nearby in case of an emergency. Residents should make sure that the grill(s) are properly turned off after each use.

    See Rules & Regulations section below

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  35. Do I need to reserve the Resource Room and what are the policies?

    No. Access is first-come first-serve. Residents will be able to use their entry card to access the Fitness Room.

    No persons under the age of 14 are permitted in the Fitness Room unless accompanied by a mature adult who can be responsible for their safety. Before undertaking any exercise program, residents should consult with their physicians. Residents will be exercising at their own risk. All exercise equipment must remain in place. Please notify Building Management if any equipment is not working properly. Please wipe down exercise equipment after each use.

    See Rules & Regulations section below

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  36. Do I need to reserve the Fitness Room and what are the policies?

    The Resource Rooms will be open for use as posted on the Resource Room doors. No reservation is necessary for use. Access to the Resource Rooms may be gained by use of the resident’s access card. Residents use shall be limited to two (2) hours per day.

    No persons under the age of 18 are permitted in the Resource Rooms unless accompanied by a mature adult who can be responsible for their actions.

    Residents shall be responsible for problems arising from any access provided to any individual while using the Resource Rooms.

    No software programs are to be added to computers. Downloading files and/or programs from the Internet is prohibited. Residents are not to store personal files on the computer and are prohibited from changing computer settings.

    The Resource Rooms are each equipped with a copy/fax/printer for use of the residents. Residents who wish to make copies or prints must provide their own paper.

    Because this room is open to all residents, it is important that residents do not leave any documents on the copier/printer. Residents should also not record any personal information on the Resource Room computers.

    See Rules & Regulations section below

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Rules and Regulations

General

Music is allowed in the Social Room and Fitness Rooms but strict noise control must be maintained at all times and music kept at a level that will not disturb others in surrounding facilities or other residents.

No horseplay or other dangerous or offensive activities are permitted in any of the recreational Facilities. Courtesy and respect to others must be observed at all times while in the recreational Facilities.

Food and beverages of any kind are not to be consumed in any of the hallways, elevators, or lobbies of the buildings. Smoking and the consumption of alcohol is prohibited in the recreational facilities, the common areas, parking facilities, and storage areas.

Chairs and other furniture and fixtures in the recreational facilities should not be removed or used by any resident or resident’s party in any way not permitted by Building Management. Stacked chairs, folding chairs, or other recreational facility equipment are not to be taken from the premises. Stacking furniture in the hallways is against fire codes.

Use of the Recreational Facilities

The recreational facilities are for the sole use of residents and residents’ parties. The recreational facilities are used at the risk of the residents or the residents’ party. Building Management is not responsible in any way for any damages, accidents and injuries caused by their use (either directly or indirectly).

Residents and Residents’ parties agree to exercise all due care for their own safety at all times. In consideration for residents and residents’ parties being permitted to use the recreational facilities, all residents and residents’ parties fully and completely release, waive, relinquish, and discharge Building Management and all representatives, agents, officers, directors, agents, employees, members, affiliates, subsidiaries, parent companies, and the successors and assigns of each of the foregoing, from all present and future claims, costs, damages, expenses, injuries, and liabilities resulting from (either directly or indirectly) participation or use of any of these recreational facilities. Any use of the recreational facilities constitutes the user’s manifest agreement and consent to the terms of the Community House Rules.

Residents and residents’ parties should not use the recreational facilities if their health, medical condition, medical treatment, or prescription medicine make use of the facilities dangerous. By using the recreational facilities, each resident and resident’s party grants permission to Building Management to summon or provide at such resident’s or resident party’s expense, medical personnel and medical treatment in connection with the use of the recreational facilities, but Building Management has no actual duty to do so.

Building Management reserves the right to prohibit residents and residents’ parties from using any or all of the recreational facilities if they violate any House Rules or if they are not current in the payment of all applicable assessments.

Use of the recreational facilities and their facilities are subject to the days and hours determined by Building Management.